Refund policy

Returns and refunds

 

Change of mind: you can cancel your order within 14 days of the day you receive it. Let us know at leilumiltd@gmail.com, then send the item back within 14 days of telling us. The item must be unused, with all glasses and accessories in the original box. Return postage is paid by you. We refund the item price and the standard delivery cost within 14 days of receiving the item back.

 

Faulty or damaged items: if your item arrives broken or faulty, email us within 30 days of delivery with a photo. You can choose a free replacement or a full refund. We may ask you to return the item; for faulty items we cover the return postage.

 

Refunds go back to your original payment method.

 

This does not affect your statutory rights under UK consumer law.

 

LEI LUMI LTD (VALDRAK™), 60 Crouchfield, Hemel Hempstead, HP1 1PD, United Kingdom. Company number 17420413.